PP27 NHS 111 staff and user views of online NHS 111: a useful adjunct to the NHS 111 telephone service

Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users’ views

BACKGROUND In 2010, a new telephone service, NHS 111, was piloted to improve access to urgent care in England. A unique feature is the use of non-clinical call takers who triage calls with computerized decision support and have access to clinical advisors when necessary. Aim. To explore users' acceptability of NHS 111. DESIGN Cross-sectional postal survey. SETTING Four pilot sites in Englan...

Impact of the urgent care telephone service NHS 111 pilot sites: a controlled before and after study

OBJECTIVES To measure the impact of the urgent care telephone service NHS 111 on the emergency and urgent care system. DESIGN Controlled before and after study using routine data. SETTING Four pilot sites and three control sites covering a total population of 3.6 million in England, UK. PARTICIPANTS AND DATA Routine data on 36 months of use of emergency ambulance service calls and inciden...

Has the NHS 111 urgent care telephone service been a success? Case study and secondary data analysis in England

OBJECTIVES To explore the success of the introduction of the National Health Service (NHS) 111 urgent care service and describe service activity in the period 2014-2016. DESIGN Comparative mixed method case study of five NHS 111 service providers and analysis of national level routine data on activity and service use. SETTINGS AND DATA Our primary research involved five NHS 111 sites in Eng...

What do NHS staff think about the NHS?

Morality and Markets in the NHS

Since its establishment in 1948, the history of the National Health Service (NHS) has been characterized by organisational turbulence and system reform. At the same time, progress in science, medicine and technology throughout the western world have revolutionized the delivery of healthcare. The NHS has become a much loved, if much critiqued, national treasure. It is against this backdrop that ...